1. Overview
At carsateliteradioacessories.online, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, this Refund & Returns Policy explains the conditions and procedures for returns, exchanges, and refunds.
2. Eligibility for Returns
You may request a return if:
- The product is unused, in original packaging, and in resalable condition.
- You contact us within 7 days of receiving the product.
- Proof of purchase (order number or invoice) is provided.
Note: Certain products, such as custom-installed audio systems or software/activation codes, cannot be returned once installed or activated.
3. Return Process
- Contact us at contact@carsateliteradioacessories.online within 7 days of delivery.
- Include your order number, product name, and reason for return.
- Once approved, we will provide return instructions.
- Return the product in its original packaging, including all accessories, manuals, and parts.
4. Refunds
- Once the returned product is received and inspected, we will process your refund within 7–10 business days.
- Refunds will be issued to the original payment method used for purchase.
- Shipping charges are non-refundable, unless the return is due to a defective or incorrect product.
5. Exchanges
- Exchanges for a different product can be requested, subject to availability.
- You will be responsible for any difference in price between the original and exchanged product.
6. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect product, contact us immediately at contact@carsateliteradioacessories.online with photos.
- We will provide a replacement or full refund, including applicable shipping charges.
7. Shipping for Returns
- Customers are generally responsible for return shipping costs unless the product is defective or incorrectly sent.
- Use trackable shipping methods; Xmsirusradio.shop is not responsible for items lost in transit.